The Power of Automated Notifications

One of the most powerful features of Tailoraza is its ability to communicate with your customers for you. Our Automated Notifications system is designed to keep your clients informed at every step of their order process, without you having to manually type and send a single message. Think about how much time you spend calling customers or sending texts to let them know their order is ready or to remind them about a fitting. This feature does all of that work in the background, so you can focus on what you do best: tailoring.

Why Are Automated Notifications a Game-Changer?

In today's world, customers expect to be kept in the loop. Good communication is a key part of great customer service. By automating this process, you not only meet but exceed those expectations. Here’s why this is so beneficial:

  • Saves You an Incredible Amount of Time: No more searching for customer numbers and typing out messages. The system handles it all.
  • Reduces No-Shows and Forgotten Orders: Gentle reminders can prompt customers to come for a fitting or pick up their finished garments, freeing up space in your shop.
  • Improves Customer Experience: Your customers will feel valued and well-cared-for when they receive timely, professional updates.
  • Eliminates Human Error: You’ll never forget to send a notification again. The system is reliable and consistent.
  • Projects a Professional Image: Automated messages make your business look organized and modern, building trust with your clients.

How It Works: The Basics

The process is simple. The system sends out pre-written messages to your customers via email or SMS based on triggers that happen within your Tailoraza account. The main trigger is a change in an order's status. When you update the status of an order, the system checks if there is a notification linked to that new status and, if so, sends it to the customer automatically. You are still in complete control, as you are the one who triggers the message by simply doing your normal work of updating an order's progress.

Types of Notifications You Can Automate

Tailoraza comes with a set of standard notifications that cover the most common communication points in a tailoring workflow. While the exact wording can sometimes be customized in the settings, here are the most common types of notifications:

1. Order Confirmation

When it's sent: Immediately after a new order is created in the system.

What it does: This message confirms that you have successfully registered the customer's order. It can include key details like the order number, the items requested, and the estimated completion date. This gives the customer peace of mind that their request is officially in your queue.

Example: "Hi [Customer Name], this is a confirmation that we have received your order (#1024) at City Tailors. We will get started on it shortly. Your estimated pickup date is [Date]."

2. Ready for Fitting

When it's sent: When you update an order's status to "Ready for Fitting".

What it does: For custom tailoring that requires an intermediate fitting session, this notification is essential. It lets the customer know it is time for them to come back to the shop to try on the garment. This avoids the back-and-forth of phone calls trying to schedule a time.

Example: "Hi [Customer Name], your garment is now ready for a fitting at City Tailors. Please come by the shop at your convenience so we can make the final adjustments."

3. Order Ready for Pickup

When it's sent: When you mark an order as "Completed" or "Ready for Pickup".

What it does: This is often the most anticipated message for the customer. It lets them know their tailored clothes are finished and ready to be collected. This simple message can dramatically reduce the amount of time finished garments sit in your shop, freeing up valuable space.

Example: "Great news, [Customer Name]! Your order (#1024) at City Tailors is now ready for pickup. We are open from 9 AM to 6 PM. We look forward to seeing you!"

4. Payment Reminder

When it's sent: Can be triggered manually or automatically if an order is picked up but a balance remains.

What it does: Chasing late payments can be awkward. This notification sends a polite, professional reminder to customers who have an outstanding balance. It’s less confrontational than a phone call and serves as a formal record of the payment request.

Example: "Hi [Customer Name], this is a friendly reminder that your payment of [Amount] for order #1024 is still outstanding. You can make the payment by visiting our shop or through the link in your invoice. Thank you!"

5. Thank You & Feedback Request

When it's sent: A day or two after an order is marked as paid and collected.

What it does: This is a fantastic tool for building customer loyalty. A simple thank you message shows you appreciate their business. You can also use this opportunity to ask for a review or feedback on their experience, which can help you improve your service and attract new customers.

Example: "Hi [Customer Name], thank you for your recent business with City Tailors! We hope you love your new garment. If you have a moment, we would appreciate it if you could leave us a review. Thanks again!"

Enabling and Customizing Notifications

You are in control of these messages. In the "Settings" menu, under a section likely called "Notifications" or "Communications", you will find the controls for this feature. You will typically be able to:

  • Enable or Disable Specific Notifications: If you don’t want to send a certain type of message, you can simply turn it off.
  • Edit the Message Text: While we provide standard templates, you can often tweak the wording to better match your shop's tone and voice. You can add a personal touch or include specific information you want your customers to have.

By taking a few minutes to set up your automated notifications, you are investing in a system that will pay you back with hours of saved time and happier, more informed customers. It is one of the simplest ways to make your small business run like a large, professional operation.