Frequently Asked Questions (FAQ)
Got questions? We’ve got answers! We have put together a list of the most common questions our users ask. Have a look through this list – there is a good chance you will find what you are looking for. If you do not find your answer here, you can always reach out to our support team.
Account Management
How do I reset my password?
If you forget your password, it is easy to reset it. On the login page, you will see a link that says "Forgot Your Password?". Click on that link, and you will be asked to enter the email address you used to sign up. We will then send you an email with instructions and a special link to create a new password. Make sure to check your spam or junk folder if you do not see the email in your inbox within a few minutes.
Can I change my shop's name and address after the initial setup?
Yes, of course! We know that things can change. You can update your shop’s core details at any time. Just navigate to the "Settings" menu from the main sidebar. In the settings area, you will find options to change your shop name, address, contact number, and other business information. Once you save the changes, they will be reflected across the entire system, including on new invoices and reports.
Can multiple users from my shop use the same account?
Currently, the standard plan is designed for a single user login per merchant account. This is to ensure data security and clear accountability for actions taken within the system. If you have a larger shop with multiple employees who need access, please contact us to discuss potential options for multi-user support in the future. We are always looking to improve and cater to our users' needs.
Data and Security
Is my business and customer data secure?
Absolutely. We take the security of your data very seriously. It is one of our top priorities. All your data is stored on secure servers, and we use industry-standard encryption to protect it. This means that the connection between your computer and our servers is scrambled, making it very difficult for anyone to intercept the information. We also perform regular backups to make sure your data is safe, even in the unlikely event of a server problem.
Can I import my existing customer list into Tailoraza?
We are working on a feature to allow for easy bulk importing of customer data from a spreadsheet (like an Excel or CSV file). This will save you a lot of time if you have a long list of existing clients. This feature is not available just yet, but it is high on our priority list. For now, you would need to add your customers one by one. We have made the process as quick and easy as possible!
How can I back up my data?
While we automatically back up everything on our servers, we understand that you might want your own copies. You can export key information like your customer lists, order histories, and sales reports. Simply go to the respective section (e.g., Customers, Reports) and look for an "Export" or "Download as PDF/CSV" button. This allows you to save your most important data to your local computer for your own records.
Functionality and Features
Can I use Tailoraza on my phone or tablet?
Yes! Tailoraza is designed to be a web-based application, which means you can access it from any device with an internet browser – whether that’s a desktop computer, a laptop, a tablet, or a smartphone. The layout will adapt to fit the screen size of your device. This gives you the flexibility to manage your shop even when you are on the go.
How does the system handle taxes?
In the "Settings" menu, you can define your local tax rates. You can set up one or more taxes (like VAT, GST, etc.) with their corresponding percentages. When you create a new order, you can then choose to apply these taxes to the total amount. The system will calculate the tax amount for you automatically, ensuring your invoices are accurate and compliant with local regulations.
What if I need a feature that isn't there?
We are always looking for ways to make Tailoraza better. If you have an idea for a new feature or a suggestion for an improvement, we would love to hear it! Please contact our support team with your thoughts. We build our tool based on feedback from tailors like you, so your input is extremely valuable.
Subscription and Billing
Do you offer a free trial?
Yes, we typically offer a free trial period so you can test out all the features of Tailoraza and see if it is the right fit for your business, with no commitment. The length of the trial period is specified on our main website’s pricing page. During the trial, you get access to the full version of the software.
How does the billing work? Can I cancel anytime?
Our subscription is typically billed on a monthly or annual basis, which you can choose when you subscribe. You can cancel your subscription at any time. If you cancel, you will be able to use the service until the end of your current paid billing period. There are no long-term contracts or hidden cancellation fees. You are in full control.